Why Hire Us for Your Magento Support
A Magento Certified development agency, 18th Digitech has over 9 years of hands-on experience in providing end-to-end eCommerce solutions and Magento support. As a Professional Magento Solution Partner and Magento 2 Trained Solution Partner, we use our extensive knowledge of the Magento platform to give you reliable, fast, and efficient support.
The 18th Digitech team includes multiple Magento Certified Developers, Magento 2 Certified Professional Developers, Solution Specialists, Professional Cloud Developers, and Digital Marketing Experts. Our in-depth knowledge of the eCommerce market and its functionalities enable us to make sure your Magento site operates at optimum capabilities and is future-ready. Routinely studying the market, new eCommerce trends and Magento releases keeps us up-to-date and able to offer you the best support.
Here is why you should hire us for your Magento support:
Understanding of Magento
Magento is an immensely complex eCommerce platform, and despite being open source, it needs technical understanding to develop, operate, and manage. Our team of Certified Magento developers maintain active certifications, and are fully aware of new Magento features, issues, problems and concerns. Knowledge of Magento is vital for effective Magento support service and as developers, we understand the foundation of Magento sites, helping us quickly and efficiently solve issues.
When you choose us for Magento support, you can rest assured that your eCommerce site is in good hands. We monitor and track every update and release shared by Magento, and plan the best way to implement required changes for your site. Our recommendations for your site are based on solid facts, Magento knowledge, and data revealed from extensive audits and checks. Whatever stage your Magento site is in, we find compatible solutions to improve and enhance your site.
Every Type of Support
The ideal care for your Magento site would include proactive, reactive, and responsive support. At 18th Digitech, we offer all types of Magento support services with excellent reliability. By outsourcing your entire Magento support to us, you can confidently focus on business operations without worrying about troubleshooting. Our capable team proactively analyses your Magento site to find scope for improvement that make sense for your business goals.
Our goal is to provide you with the Magento support you need, acting as a conduit between the Magento platform and you so that your site can succeed and grow. This includes preventing problems, spotting and repairing issues, and solving any emergencies. With careful monitoring, we can quickly spot and repair any issues that arise before they become major problems. As technology evolves, your Magento site will keep up with the trends and continue to offer reliable performance with our support.
Full Availability 24/7
When an unexpected problem arises with your Magento site, you need support and a solution, and you need it fast. We understand the importance of speed in Magento support as site delays and crashes can drastically impact your business. Depending upon the timing, your losses can be minor or major. Prevent significant losses with our Magento support by your side. Our teams are ready 24/7 and are experienced with most commonly occurring Magento issues. We assign a single point of contact to make it easier for you to reach out when you need help.
Whenever you need Magento support, you can directly reach out to us and expect a prompt response and speedy resolution. We keep you in the loop, and updated with the situation at all times. Even if the problem is complex, we strive to return your Magento site to a functional state while we work on any underlying issues. With our reliable Magento support, you can offer your customers the same reliability from your eCommerce site, and establish your reputation as a steady platform.
Every eCommerce site is unique, even if they use the same Magento platform. Our Magento support services are customised to match your needs and expectations. With experience of developing and supporting Magento sites across a wide range of industries, we understand the uniqueness of every business. It is entirely up to you whether you want only emergency support, audits, troubleshooting, updates, or any combination of Magento support services.
Numerous factors can influence your Magento support needs: how long your site has been live, the level of competition in your niche, and the average traffic your site gets. While new sites may yet have to work out some bugs, older sites can benefit from new updates and integrations. If your traffic is on the rise, the technical capabilities may need revision. A simple consultation with us, and you can decide what Magento support services are ideal for you.