Magento Support

How well-supported is your Magento website?

Do you own a Magento e-Commerce website or are planning on starting one shortly?

If yes, then you would require robust support tailored for your Magento platform.

With 18th DigiTech’s Customised Magento support and maintenance, fret not about your website’s operations and simply focus on your e-Commerce growth. Backed by our team of certified Magento developers, we proactively protect your e-store, reactively fix issues, and address any issues that may arise.

For ensured optimal performance, every Magento store requires regular updates, maintenance, and support. Starting from necessary security patches to optional updates and new features, periodic updates allow you to fully utilize Magento’s capabilities. There are several specialized Magento support services designed particularly for Magento e-Commerce sites. Our proficient professionals are experienced in solving any issue that may arise with your e-Commerce store. Additionally, we identify factors that might be impending your growth, add the latest features for seamless operations, and upgrade you to the most recent Magento version.

 

Why do you need Magento Support?

Undoubtedly, Magento is a reliable platform. But even the most successful websites require some upkeep, especially the transactional websites. This is where Magento support from 18th DigiTech comes in. After investing immense time, effort, and money into your e-Commerce business, any security breach, unexpected downtime, errors, or malfunctions can impact your brand’s reputation.

To resolve these issues, try outsourcing your Magento support needs to us instead of investing more time in searching community pages or setting up an in-house support team for any assistance. We are equipped to prevent and fix any issues quickly and effectively. Our team of Magento certified experts is available 24/7 to solve any problems that you come across with minimal disruption to business operations.

Our years of expertise in designing, developing, and supporting Magento-based websites help us keep any website updated and ready to partake in the competitive market. It is always advisable to look for solutions to issues before they arise instead of waiting for them to arise. Utilize Magento’s latest features while offering them to your customer with our strong Magento support. It is never too late to look for a reliable Magento support regardless of how long you have had your Magento website, how recently you’ve launched it, or how soon you are planning on starting one.


Magento Support: Much More than Just Bug Fixing

Magento support includes:

Proactive Support:

It is true that prevention is better than cure; and an adequate support does exactly that for your Magento site. We constantly strive to support your online store with all the latest updates to prevent any breakdowns and malfunctions before they occur. All the periodical releases from Magento are updated without impacting your website’s performance. Frequent updates about latest Magento releases can support you with all the advanced features and Customised integrations. 18th DigiTech is known for maintaining customer transparency. Hence, all the changes we make are pre-approved by our customers.

Reactive Support:

Despite being careful, you can miss out on minor issues that can eventually grow into bigger problems. We provide regular audits and scans of your Magento store, spotting the tiniest issues and fixing them before they become a problem. We also carry out extensive health checks and audits including performance audits, SEO audits, and code units. The effect of your problems, if any, on your e-Commerce website will be negligible should you find them and fix them at an early stage. 18th DigiTech’s support services are Customised as per your business needs.

Responsive Support:

Visible issues, mistakes, and failures on your Magento website can cost you money and impact your company’s reputation negatively. In case of a Magento emergency, you require reliable and effective solutions; and that’s where we come in. Our years of expertise in Magento support and development help us solve any critical issue that may arise. Backed by years of experience in using Magento, our certified experts at 18th DigiTech are available 24/7 and are equipped to deal with any issues that might arise.

Magento Support Services We Provide

You can focus completely on the success of your business operations by relying on our comprehensive Magento support services while leaving the technical support to us. You can choose from our range of Magento support services that we offer to create a unique package depending on the size, industry, and requirements of your business. We prioritize customer satisfaction over anything else. Therefore, whatever your Magento requirements are, get in touch with us to tailor-make the perfect solution.

Our Magento support and maintenance services are:

  • Performance Audit:

    Conducting thorough performance audit of an active Magento e-Commerce website shows all the capabilities, features, and overall health of the online store. Our experts at 18th DigiTech perform thorough audits and assess the usability, user-friendliness, user-experience, navigation, and other elements of the website. These performance audits work as a guide map, pointing out the parts of your website that require help right way or in the future.

  • SEO Audit:

    Our dedicated SEO audits speculate your Magento website, examine the quality of its SEO capabilities and recommend solutions. Albeit Magento has dedicated SEO features but even a powerful website can miss out on potential customers in case the SEO isn’t strong enough. SEO is the key component that determines the success of a Magento e-Commerce website and is an essential tool that you need to use.

  • Site optimisation:

    The page loading speed of an e-Commerce website determines its success, and we help you deliver it. Through site optimisation, the Magento website’s operational and performance speed can be studied and the areas of improvement can be identified. Our experts at 18th DigiTech provide assistance in streamlining the backend and overall Magento website, optimizing its operations. This in turn helps you get a faster website and satisfied customers.

  • Security Patches and Security Maintenance:

    Security is crucial for a transactional website. Any security breach, cyberattacks, or hacking can be disastrous. We help secure your website by scrutinizing your security maintenance and implementing all relevant security patches. Our thorough research helps us stay one step ahead even though cyberattacks become smarter which help us keep your Magento website secure. In case of any concern that might come up, we proactively repair and fix the issue.

  • Magento Updates:

    To enhance the functionality of Magento websites and prepare them to partake in the competitive market, Magento constantly releases updates for its software. Outsourcing your Magento support to us, you can stay up to speed with all the latest Magento updates. We track all the new Magento updates and implement them promptly into your website with little impact on your website’s overall performance.

  • Added Integrations and Customisations:

    Your Magento website can constantly integrate new connections and Customisations as it is adaptable and customizable. 18th DigiTech’s team can integrate every new compatible features or functionalities that you require, allowing you to customize your Magento website as per your requirements. In case you are uncertain about the integrations that you wish to include, you need not worry. We outline and explore the features and skills that you can consider.

  • Ad Hoc Troubleshooting:

    Imperfections are an inevitable aspect of any e-Commerce website, and site-related issues may arise frequently. You can address any issues or concerns with our ad hoc troubleshooting services, preventing them from growing into significant issues. Starting from delays in page loading to unexpected error message, or any other issue, we have solutions for everything.

  • Emergency Support and Maintenance:

    Facing a major problem with your Magento website is an emergency, and we ensure that we treat it as such. Since unanticipated crashes or downtimes can cost any business substantial revenue, they need to be fixed quickly. Our skilled Magento specialists are constantly on your beck and call to help you solve your emergency e-Commerce uses and return operations to normal.

  • Magento e-Commerce Consultations:

    By leveraging our extensive expertise in Magento end-to-end development, we can advise you on how to enhance your website further. Whether it’s your KPIs, conversion rates, or user interface, you can refine your e-Commerce site for greater success with an outside view from knowledgeable Magento solutions experts. You can enhance the performance of your website with our Magento e-Commerce consultations guide.

Why Choose Us for Your Magento Support

With over 9 years of experience in providing extensive e-Commerce solutions and Magento support, 18th DigiTech is a Magento certified development company and an Adobe Gold Solution Partner, based in Noida, India. We implement our in-depth knowledge of the Magento platform as Professional Magento Solution Partners and Magento 2 Trained Solution Partners to provide you with a reliable, prompt, and effective assistance.

Our team comprises several Magento Certified Developers, Magento 2 Certified Professional Developers, Solution Specialists, Professional Cloud Developers, and Digital Marketing Experts. With our extensive knowledge of the e-Commerce market and its functionalities, we ensure that your Magento website operates at optimum capabilities and is future-ready. By frequently researching the market, latest e-Commerce trends, and Magento releases, we stay up-to-date and can provide you with the best assistance.

Here’s Why You Should Hire Us for Your Magento Support:

Magento Understanding:

Despite being an open source platform, Magento is immensely complex and requires technical understanding for development, operations, and management. Our team of Certified Magento developers not just maintains active certifications but is entirely updated of every latest Magento features, issues, problems, and concerns. Effective Magento support requires thorough understanding of the platform and as developers, we understand have the knowledge that helps us identify the issues instantly and resolve them.

Should you choose us for your Magento support, you can be assured that your e-Commerce site is in good hands. Every upgrade and version that Magento shares is monitored and tracked by us and we plan the best strategy for implementing the necessary changes on your websites. We base our recommendations on facts, Magento understanding, and data revealed form extensive audits and checks. Regardless of the stage of your Magento site, we find the perfect solutions to improve your website.

Every Type of Support:

Ideally, every Magento site requires proactive, reactive, and responsive support. We at 18th DigiTech offer all types of Magento support services with excellent reliability. Instead of worrying about troubleshooting, you can focus entirely on your business operations by outsourcing your entire Magento support to us. We proactively Analyse your Magento website and look for scopes for improvement that resonates with your business goals.

To help your website flourish and expand, we make it our goal to offer you the Magento assistance by serving as a link between you and the Magento platform. Starting from preventing problems to spotting and repairing issues and solving emergencies, we are equipped to do to all. Our careful monitoring processes help us quickly spot and repair any issues that arise before they turn into major problems. With technological advancements, your Magento site too will stay in trend and provide reliable performance with the help of our support.

Full Availability 24/7:

You would require assistance and a quick fix should an unforeseen issue with your Magento website occur. Since site delays and breakdowns can significantly impact your business negatively, we ensure in providing speedy support for your website. Your losses can be major or minor depending on the timing. Having us provide your Magento support, you can prevent significant losses. We are ready 24/7 and have expertise in most commonly occurring Magento issues. To resolve these issues, we assign a single point of contact to help you reach out when you need help.

You can directly reach out to us whenever you require Magento support and expect a prompt response and speedy resolution. We also ensure that we keep you in look and update you with the situation at all times. Regardless of how complex the problem is, we make sure to return you store to a functional state while working on the underlying issues simultaneously. By providing your customers with the same reliability from your e-Commerce website backed by our Magento support, you can build a strong brand image as a dependable platform.

Customised Plans:

Every e-Commerce website is unique even though they use the same Magento platform. We customize our Magento support services to match every client’s requirements and expectations. Having ample experience is developing and supporting Magento sites across an array of industries, we comprehend the uniqueness of every business. You can choose from our range of services including emergency support, audits, troubleshooting, updates, or any other combination of Magento support services.

There are several factors that influence the Magento support needs including how long your website has been live, the level of competition in your niche, and the average traffic your website gets. Unlike older sites that can benefit from latest updates and connections, newer websites may still need to fix some bugs. If you are expanding your business, you would need to update your technical skills. Simply get in touch with us and decide on the perfect Magento support services you would require.

Why Work with Us?

We at 18th DigiTech strive to assist you thrive in achieving your e-Commerce goals. To do so, we offer e-Commerce strategizing, designing, development, migration, upkeep, support, and digital marketing services. We are a one-stop destination for all your e-Commerce needs. Our comprehensive Magento services are thorough, encompassing, and tailored specifically to your business needs. We are equipped to support your continued development irrespective of where you are in your e-Commerce growth.

Certified Professionals

As an end-to-end e-Commerce development company, we have highly qualified staff of recognized experts with specialized teams for every step of the e-Commerce process. Our dedicated teams are at the pinnacle of their game as they were chosen meticulously and guided at every step. We have enough resources to provide you with the finest solutions to any problem you need assistance with. Our in-depth understanding of Magento and the broader e-Commerce ecosystem is backed by our experience with the most recent updates and market trends.

Complete Transparency

Irrespective of the task at hand, we believe in full transparency with a customer centric approach. Every action we take is done with your consent and knowledge and is communicated to you in a manner you can comprehend. We work as a bridge between you e-Commerce website and Magento’s technological assistance. We inform you about every preventative security or urgent assistance. We believe in keeping our prices upfront without any hidden costs involved.

Excellent Customer Support

We provide round-the-clock customer service since issues related to your website can arise at any moment. This applies to any problems with your Magento website as well as any queries that you might have. One member of our team will constantly be available to assist you and alleviate your worries, including latest Magento updates, recent issue patches, and website audits. Our dependability makes us the perfect option for your website’s overall performance.

Design and Development Services

Since we are a comprehensive e-Commerce development agency, we provide e-Commerce design and development services. In case you aren’t satisfied with the current layout, design, and features of your e-Commerce website, we can redesign and revamp your online store entirely. With our support, you can customize an existing e-Commerce website to match your vision, launch parallel online stores, and create a brand new e-Commerce website. You can reach out to a high number of customers by diversifying your e-Commerce presence with our help.

Marketing Services

We at 18th DigiTech offer specialized marketing services for e-Commerce websites along with developing and supporting e-Commerce websites. Even though Magento websites can incorporate additional marketing tools and are SEO-friendly, they cannot be compared to specialized digital marketing specialists. Getting assistance from our marketing services, you can expand your audience, raise brand awareness, and boost sales on your Magento website. We use actionable data insights to develop unique strategies that are tailored to your specialty and deliver results.

 

Our Process

We have meticulously honed and improved our Magento support process over the years, building a system that is entirely reliable and efficient. The specific steps are Customised depending on your Magento website and the support services you require, although the overall procedure remains same.

We have shared a glimpse into our overall Magento support process here:

  • Understanding your Needs:

    The first and the most important step is to understand your support requirements since Magento support services are designed to suit your e-Commerce needs. We then Analyse the current condition of your Magento site (by conductive an extensive website audit), your requirements for Magento assistance, and the general market. While providing responsive support can be simple, the proactive support for your website to enhance its overall performance depends entirely on your choice and industry competition.

  • Preparing for Emergency Support:

    Even though integrations and proactive enhancements can wait, website-related issues such as crashes, breaches, and assaults cannot. Any problem that proves to be a hindrance to the smooth operations of your website must be investigated and resolved quickly. After understanding the issue regarding your Magento website, we set up emergency and troubleshooting support which is available 24/7. By assigning resources for your Magento help, we avoid delays in taking prompt action to restore your website to a fully operational mode.

  • Creating a Plan of Action:

    We concentrate on research and ideation to create a strategy for preemptive Magento support once we are certain that emergency support has been taken care of. Depending on your requirements, we create criterions like operational performance, usability, SEO, overall health, and security. Our team evaluates your existing websites against the most recent Magento updates and releases to determine where enhancements can be made, and we highlight suitable integrations and latest features.

  • Comprehensive Audits:

    Once you’ve accepted the plan of action, it is now time for you to focus on collecting data. At 18th DigiTech, we use a method that bases our suggestions on reliable data to ensure the best possible outcomes. We also conduct comprehensive audits, testing, and health checks on your Magento website on every desired aspect. This includes general assessments, speed tests, and SEO tests. We provide you with specific enhancement recommendations depending on the results.

  • Implementing Changes:

    Once you give us your approval, we start working on implementing the desired changes. We ensure giving security patches and updates the highest priority. To minimize disruptions to your Magento website, we plan larger software upgrades at a suitable time with you. Our team walks you through all the latest features and integrations, enabling you to become familiar with these features. Every change is tried and tested to avoid operational errors.

  • Revise and Repeat:

    Any type of Magento support is an ongoing process and would require long-term assistance. We at 18th DigiTech value your feedback immensely and strive to constantly update and enhance our Magento support to meet your specific requirements and preferences. We also carefully monitor the outcomes and effectiveness of the support services we offer, Analysing the actions that have produced the intended results. Your valuable feedback and data revision help us achieve our intended e-Commerce objectives and are made more effective.

Frequently Asked Questions

Q1: Can any e-Commerce support be used for my Magento site?

Answer: No. The technicalities, infrastructure, software, and other specifics will be specific for Magento if your e-Commerce website is built on the Magento platform. Although Magento websites may benefit from some generic e-Commerce strategies and techniques, it is always recommended to use Magento-specific support for effective and prompt results.

Q2: I am tech savvy. Can’t I support my Magento site myself?

Answer: There are several online tools that are readily accessible including developer docs. While it seems convenient to support your own Magento website, it is certainly not recommended. Identifying problems and resolving them yourself can be a time consuming process, to resolve which, Magento support requirements are urgent. There’s also a possibility that you might not be able to fix the problem. Therefore, for 24/7 support, it is always best to hire in-house staff, which is undoubtedly expensive and requires administrative efforts. Comparatively, outsourcing your Magento support is a quick, dependable, and affordable process that can help relieve your work load.

Q3: Is Magento support required for smaller sites?

Answer: Yes. Regardless of the size of your e-store, Magento support is a must. Even for smaller businesses, downtime is never preferred and the consequences might be higher for bigger websites, especially if the site crashes or is inaccessible. You can simply and safely focus on expanding and building your e-Commerce business if you have adequate Magento support from the beginning. The support services usually change as per your business’s evolving requirements.

Q4: How much does Magento support and maintenance cost?

Answer: The cost of Magento support and maintenance services vary. Since the support and maintenance services are Customised as per your e-Commerce needs, the costs tend to vary. Also, the support services you need, the amount of traffic on your website, and the overall condition of your Magento website will influence the cost. Consulting with an expert will help you understand the expenses associated with your specific Magento website.

 

Get in Touch!

Is your Magento website backed by adequate support? Are you considering starting your online store? Does your Magento help protect against threats and safeguard your e-store?

Let’s converse. Our team of experts is available to discuss both your Magento support and overall e-Commerce needs. Get a Personalised Magento solution for your business today!

Call us: 1300 212 347